Frequently Asked Questions

Find answers to common questions about EncoPath. Can't find what you're looking for? Contact us

Getting Started

What is EncoPath?

EncoPath is a comprehensive health tracking app designed specifically for families managing encopresis. It allows you to track bowel movements, medications, and progress over time, share access with partners and caregivers, and generate reports for healthcare providers.

Is EncoPath free to use?

Yes! You can start free and track unlimited events with no credit card. EncoPath Premium unlocks insights and tailored weekly summaries, M.O.P. and enuresis tracking, provider reports, reminders, and partner sharing — for $7.99/month or $74.99/year, and it starts with a 7-day free trial.

How do I create an account?

Download EncoPath from the App Store or Google Play (or use our web app) and tap "Sign Up." You can create an account using your email address — no credit card required to start.

How do I reset my password?

On the login screen, click "Forgot Password" and enter your email address. We'll send you a link to reset your password. The link expires after 1 hour for security.

Features & Usage

Can I share access with multiple family members?

Yes! Partner sharing is included with EncoPath Premium — invite your partner and caregivers so everyone can log activities and view all tracking data in real time.

How do I export my tracking data?

With EncoPath Premium, you can export your data as PDF or CSV files. Go to your child's profile, tap "Export Data," and choose your preferred format and date range.

Can I track multiple children?

Yes, you can add multiple child profiles to your account. Each child has their own separate tracking history and settings.

How do medication reminders work?

With EncoPath Premium, you can set up medication and care reminders that send push notifications at scheduled times. You can configure daily or weekly schedules.

Is there a community forum?

Yes! Our community forum lets you connect with other families, share experiences, and get support. Forum access is free for everyone.

Privacy & Security

Is my child's data secure and private?

Absolutely. We use bank-level encryption (AES-256) for all data at rest and in transit. Your data is stored on secure AWS cloud infrastructure, and we never sell or share your personal information.

Is EncoPath HIPAA compliant?

EncoPath is a consumer app, not a HIPAA-covered entity, so we don't make a formal HIPAA-compliance claim. We do protect your family's health information with HIPAA-aligned security practices — bank-level AES-256 encryption at rest and in transit, strict access controls, and a firm policy of never selling your data.

Can I delete my data?

Yes, you have full control over your data. You can delete individual entries, child profiles, or your entire account at any time from the settings menu.

Who can see my tracking data?

Only you and the partners you explicitly invite can see your tracking data. Healthcare providers can only access data if you share reports with them.

Billing & Subscriptions

How does the 7-day free trial work?

EncoPath Premium starts with a 7-day free trial. You won't be charged until the trial ends, and you can cancel anytime before then through your App Store or Google Play subscription settings.

How much does Premium cost, and how am I billed?

EncoPath has one simple plan — Premium — for $7.99/month or $74.99/year (about 22% less than monthly). Subscriptions are handled securely through the App Store and Google Play and billed to your store account. Switch between monthly and yearly anytime in your store's subscription settings.

Can I cancel anytime?

Yes — there are no long-term contracts. Cancel anytime through your App Store or Google Play subscription settings, and you'll keep Premium until the end of your billing period.

Will I lose my data if my subscription ends?

No — your data is never deleted. If Premium ends, you keep all your history and can still use the free features; Premium-only features like partner sharing and provider reports simply pause until you resubscribe.

Technical Support

What devices are supported?

EncoPath is available as an iOS app, an Android app, and a web app (accessible from any browser). Your data syncs across all your devices.

The app isn't working properly. What should I do?

Try closing and reopening the app, or refreshing the web page. If issues persist, make sure you're using the latest version. You can also try logging out and back in.

How do I contact support?

You can reach our support team at support@encopath.com. We typically respond within 24-48 hours during business days.

Is there an offline mode?

Yes! EncoPath works offline so you can log activities even without an internet connection. Your data will automatically sync when you're back online.

Still have questions?

Our support team is here to help. Reach out and we'll get back to you as soon as possible.

Contact Support